Care48 hours first response
48 hours
First response time
Fixed monthly fee agreed in writing. 30 days notice to stop after the minimum term.
- Uptime monitoring
- Bug fixes and security updates
- 2 small changes a month
- Monthly health report
All services
S/05 · Care Plans
Your systems, kept running after launch.
Software needs looking after once it is live. A Care plan covers uptime monitoring, bug fixes, security updates and a set number of changes every month, so you never get an hourly bill for keeping things working. Plans are billed monthly in advance with a 3-month minimum.
- Commercials
- Fixed monthly plan
- First response
- 4 working hours to 48 hours
- Minimum term
- 3 months
- Ownership
- Yours on final payment
01Scope tiers
Three packages. Pick one, or start with a call.
Every package is fixed in writing before kickoff. Your price comes in the proposal, within 48 hours of the call.
Growth24 hours first response
24 hours
First response time
Fixed monthly fee agreed in writing. 30 days notice to stop after the minimum term.
- Everything in Care
- One new workflow or feature a month
- AI tuning
- Monthly results call
Dedicated4 working hours first response
4 working hours
First response time
Fixed monthly fee agreed in writing. 30 days notice to stop after the minimum term.
- A dedicated builder on your roadmap
- A delivery every 2 weeks
- Priority fixes
- Quarterly roadmap review
02What we build
What this looks like in a real business.
Four examples of what we can build, in plain words. Yours will be scoped to your tools and your team.
01
Website and app upkeep
Uptime watched, security updates applied, bugs fixed and two small changes made every month.
MonitorFixUpdate
02
Voice agent tuning
New questions added, answers adjusted from real call logs and quality checked every month.
Call logsTuneTest
03
A new workflow every month
On Growth, one new workflow or feature ships every month, so the system keeps up with the business.
RequestBuildShip
04
A builder on your roadmap
On Dedicated, one builder works on your priorities with a delivery every two weeks and a quarterly roadmap review.
RoadmapBuildReview
03How it works
From discovery to go-live.
Five steps, with a live test link every Friday so you see progress instead of hearing about it.
01
Discovery
A 20-minute call to understand the work your team does by hand today and what a good result looks like.
02
Architecture
A written scope: what we build, which tools it connects, what it costs and the delivery date in working days.
03
Connect
We audit what is running, connect monitoring and alerts, and agree the list of systems the plan covers.
04
Sandbox testing
Every Friday you get a live test link. We test with your real examples, not made-up ones.
05
Go live
Launch, founder review, handover of everything to your accounts, and included support starts.
04Running costs
0%
Agency markup on platform costs.
Hosting, AI usage, calling and app store fees stay billed to your own accounts. The plan fee covers our time only and never moves with usage.
Billed at source, to your account
- Hosting and cloudPaid to the provider
- AI model usagePaid to the provider
- Calling and WhatsAppPaid to the platform
- Software licencesPaid to the vendor
05Questions
Questions about Care Plans.
Can I get a Care plan for something Genartml did not build?
Yes, after a short audit of what is running. If something needs fixing first, we quote that at a fixed price before the plan starts.
How fast do you respond?
First response within 48 hours on Care, 24 hours on Growth and 4 working hours on Dedicated.
What counts as a small change?
Something that takes a few hours, such as a new field on a form, a copy update or a new question for a voice agent. Larger work is quoted at a fixed price.
How do I stop a plan?
Plans have a 3-month minimum and then need 30 days notice. Everything we built and maintain stays yours.
Is there a plan just for voice agents?
Yes. Agent care plans come in three levels, each at a fixed monthly fee, covering monitoring, answer updates and call quality checks.
06Related services
Tell us what you need. Fixed scope. Fixed timeline.
A 20-minute call, then a written proposal with a fixed price and delivery date within 48 hours.